Denver Innovations Return Policy

Effective Date: 12/1/2023

Introduction

At Denver Innovations, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes things don’t go as planned, which is why we offer a comprehensive return policy.

Return Eligibility

• Time Frame: Products purchased from Denver Innovations are eligible for return within one year of the purchase date.
• Condition: Items must be returned with proof of purchase and must exhibit defects in material or workmanship.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at [email protected]. Provide details of the defect and your purchase information.
2. Inspection: On receipt of the item, our team will inspect it to confirm the defect.
3. Repair or Replacement: If a defect is confirmed, Denver Innovations reserves the right to either repair or replace the item at our discretion.
4. Return Shipping: Details regarding return shipping, including whether Denver Innovations covers the cost, will be communicated during the return initiation process.

Exclusions and Limitations

• This policy does not cover damages resulting from misuse, external factors, or normal wear and tear.
• Items purchased from unauthorized retailers or resellers are not eligible for returns under this policy.

Customer Responsibility

• Customers are responsible for ensuring that the item is adequately packaged for return shipping.
• Any item returned without prior authorization from Denver Innovations may not be eligible for repair or replacement.

Changes to the Return Policy

Denver Innovations reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

For more information or if you have questions about this policy, please contact us at [email protected].